Privacy Policy

Privacy Policy

Privacy Note - Last updated July 20, 2022

Thank you for choosing to be part of our community at Nexwis Innovations Private Limited, doing business as Parking Mantra (“Parking Mantra”, “we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at

When you use our mobile application, as the case may be (the “App”) and more generally, use any of our services (the “Services”, which include the App), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

This privacy notice applies to all information collected through our Services (which, as described above, includes our App), as well as, any related services, sales, marketing or events.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

  1.  What do we do with your information?
  2. Consent
  3. Disclosure
  4. payment
  5. Third Party Services
  6.  Security 
  7. cookies
  8. Age of Consent
  9. Changes to Privacy Policy
  10. Car Expenses Managment
Section -1 What do we do with your information?
We collect the personal information you give us such as your name, address, email address, phone number and vehicle license plate number.
Email marketing (if applicable)

With your permission, we may send you emails about our store, new products and other updates.

To improve customer service:

Your information helps us to more effectively respond to your customer service requests and support needs.

To process transactions:

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

By using Parking Mantra or any other domain owned by the Company, you authorize Parking Mantra (including its representatives, affiliates, and its business partners) to contact you via via email, phone call or SMS and offer you our services for the product you have opted for, imparting product knowledge, offer promotional offers, for which your information may be collected in the manner as detailed under this policy. You hereby agree that you authorize Parking Mantra to contact you for the above mentioned purposes even if you have registered yourself under DND or DNC or NCPR service(s). Your authorization, in this regard, shall be valid as long as your account is not deactivated by either you or us.

Section 2 – consent
How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at

Section 3- Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Section 4 – Payment
We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read terms and conditions of Razorpay on

Section 5 – Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 6 – Security
The Protected Information and Usage Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information.

All our endpoints/ Domains are protected with HTTPS with 2048/4096 bit encryption and issued/signed by trusted CA. This helps to ensure information flowing wire to our server is encrypted and your data safely reaches us. Client/Browser side vulnerability can still result in issues, we recommend you to keep your system up to date and take appropriate actions to deal with virus/trojan horse etc. locally.

Your data is saved in our database and is protected via ACL/ user authentication and passwords are rotated periodically to ensure your safety. We take the appropriate major to ensure only our application server could access the database.

We periodically take backups of our database for disaster recovery, all our backups are kept isolated with encryption to ensure your data is safe.

Once data reaches its retention expiry, it is deleted using tools like shred which help to ensure data is safely deleted and non-recoverable.

However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet or wireless communication, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone.

Section 7 – Cookies

We use cookies to maintain session of your user. It is not used to personally identify you on other websites.

Section 8 – Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Section 9 – Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Section 10 – Car Expenses Management
Your car related expenses analytics via SMS on your android phone (applicable for only android phones): You can choose to provide specific & explicit consent to allow Parking Mantra Android App to access your text messages (SMS) inbox received on your Android mobile device.
  • After obtaining such explicit consent from you, Parking Mantra Android App may automatically read your SMS text messages pertaining to your car related expenses information (including but not limited to FASTag toll deduction, FASTag recharge/ top-up, fuel payments etc.) arising out of transactions made from UPI, credit/ debit cards, net banking, wallets etc. through text messages (SMS) received by you from providers of services and/or banks (including but not limited to retail outlets, financial institutions, and utility companies) on your Android mobile device.
  • This will enable us to organise your expenses across your transactions, use cases, service providers and banks in one view and also provide analytics on the same to you. This will also help you to get an accurate picture of your expenses on all car related services.
  • No personal SMSes or OTPs are accessed by Parking Mantra.
  • You can choose to opt-out of the expense analytics services at any time by writing to

“As you access and use our services, we collect certain information from you, including but not limited to, phone number, email address, device make-details, and IP address. By accessing and using our services, you expressly consent to the sharing and disclosure of your information so collected, with our third-party service providers, business partners, and agents. For example, your information may be shared with third-party services like GetSimpl to ensure fraud prevention and PayLater check out experience. Please refer to the third-party privacy policy for more details.”

Cancellation and Refunds
  1. All bookings on the Parking Mantra mobile app are prepaid where the user has to book the slot and is billed as per the number of hours chosen and hourly rates of the parking site.
  2. All bookings are non-cancellable and non-refundable unless under very special circumstance
  3. Parking owner/intender/caretaker has no right to cancel the parking space booked by the Parking Mantra app user/customer. Once the Parking Mantra customer/user has reached the parking space he/she reserved, then, the parking owner/intender/caretaker must provide parking space to the customer/user
  4. Please note that any stays longer than the booking time will be charged by the parking lot/garage for any additional hours/days not paid for and will not be refundable once charged.
  5. In case of any dispute between the Parking Mantra customer/user and the Parking owner/intender/caretaker, regarding the unavailability of the parking space (even after the confirmation of the reservation of the parking space), or any other issue, Parking Mantra customer care must be contacted to resolve the disputes:
    • If the primary reason of the dispute is unavailability of the parking space (even after the confirmation of the reservation of the parking space), then a nearest available parking space will be provided to the Parking Mantra customer/user
    • In case the same is not available, Parking Mantra is obliged to refund the complete payments made by the user; Parking Mantra is free but not liable to incentivise the user, in its sole discretion.
    • For any other reason of dispute, legal procedures will be followed.
Questions and Content Information
  1. If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us by mail at
  2. To address any query corresponding to our Grievance officer please write a mail to

For all queries and support, please contact us on email and phone anytime 24/7.



+91-9100 507307

 IoT-based platform to solve parking problems for Metro cities. Directs drivers to the nearest available parking space .


Hotline : (+91) 9100 507 307


+91 9100-507-307



T-Hub, Gachibowli, Hyderabad, India

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